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Terms

Please read these Terms & Conditions carefully and make sure that you understand them before ordering any products from our site.

You can get any information from our administrator of the website —  Maksym Loshakov by E-mail: info@twonee.com or
Phone: +38 063 63 217 42

Ordering

When you place an online order through the site, you will be requested to provide personal and payment details as part of the online transaction.

Please take the time to check the details of your order before clicking “Pay with PayPal” bottom.

PAYMENT TERMS

We accepts PayPal as primary payment methods. If you have a special inquiry or situation, don’t hesitate to contact us, we’re happy to work with you!

Order processing begins within 24 hours of receipt of full payment.

SHIPPING

All orders ship from our warehouse in Odessa, Ukraine. We provide worldwide delivery by standard airmail shipping, if you need express delivery please contact us.

The expected shipping time is 7 — 21 working days within Europe and North America,  14 — 30 to other countries.

Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.

Please, make sure that provide us complete and accurate delivery address information. It should include not only the address that your order is going to but also the full name of the recipient.

We will all best to make shipping as fast as possible. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, customs control, import delays, human factor, software or technical failures etc.

Please note delivery of your order may take longer during sales or in holidays.

Returns

Faulty or damaged items 
Faulty items can returned within one (1) month for a replacement or a repair. If neither of these is possible, we will offer a refund.

Exchange or Returns
If you are not satisfied with the products you can exchange or return it within 14 days after receiving your items.
We do not refund postage costs in this case.

Refunds
We make refunds within 5 days after receiving the product. Refunds will be transformed to the PayPal account from which the payment was received.

The client must return the product in complete packaging and in the same condition it was dispatched.

To initiate an exchange/return, please write your order details (full name, order number) and reason of exchange/return products to info@twonee.com

© TWONEE 2016

 

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