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Privacy Policy

1. Introduction
This Privacy Policy is part of our Site Terms of Use, and by accessing or using our site, you agree to be bound by all of its terms and conditions. If you do not agree to these terms, please do not access or use this site.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

We will primarily use your personal data to provide our services to you. We will also use personal data to enhance the operation of our site, fill orders, improve our marketing and promotional efforts, statistically analyze site use, improve our product and service offerings and customize our site’s content, layout, services.

2. Your Rights
Users of have the right to receive information as to whether their data are being processed. They also have access to the following information: what data are being processed and why; who the data are being shared with; how long the data will be stored for and/or the criteria that is used to determine how long the data are being stored for; the existence of automation in data processing and meaningful information about the logic involved, as well as information about the consequences of such processing.

Users may request the rectification or erasure of personal data or object to processing. The cases where users may request a deletion of their personal data are as follows: the data is no longer necessary in relation to the purposes of its collection; the user objects to the collection of their data; the personal data have to be erased in compliance with a legal request. This applies in cases where the personal data is not used to exercise the right of freedom of expression and information; for compliance with a legal obligation or for the performance of a task carried out in the public interest; for the establishment, exercise or defense of legal claims.

Users may request to restrict the ways in which their personal data are processed in the following cases: the accuracy of the personal data is contested by the user; the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead; Twonee no longer needs the personal data for the purposes processing, but the data are required by the user for the establishment, exercise or defense of legal claims. In the case that processing has been restricted, this data will be stored and only processed with the user’s consent or for the establishment, exercise or defense of legal claims. Users who obtained a processing restriction will be informed before it is lifted.

Users have a right to receive a copy of their personal data upon request. Users may request rectification of incorrect or incomplete personal data by providing a supplementary statement.

Users have the right to be informed about the safeguards put in place to protect data transfers between Twonee and third parties upon request.

3. Data Collected by Twonee
We collect two types of data: personal and non-personal. Personal data is defined as data that can be used to identify a private individual.

The personal data we collect is as follows:

IP address
Name and Surname
E-mail address
Phone number
Password (storage is encrypted)
Payment data (we cannot see card numbers)
Type and amount of purchased products
Tracking numbers for tracking sent orders
The non-personal data we collect is as follows:

Demographic data (age, gender)
Geographic data (language and location)
Statistical data and behavioral models (page visits on, click map, visit time and duration, number of open sessions, amount of page views, traffic channels, interests, searches, number of transactions)
Technical data (browser type and version, OS and device type)
4. Why We Collect Personal Data
To receive and produce orders
To register users and provide them with a personal login to
To communicate with users in case support is requested
To run and optimize
For statistical analysis
For marketing and advertisement purposes
5. What Information We Send to Third Parties and Why
Google Analytics and Yandex.Metrica — IP address and all non-personal data.

We use these services to analyze site visitors and their behavior. We use this data to improve our services.

MailChimp — Email addresses.

We use data provided by our users with consent for advertising and marketing purposes. To inform users about news and sales, studying their interests.

IT companies facilitating technical support.

We do not send information to IT companies but use their resources to store the database containing users’ personal data to facilitate our website.

UkrPoshta, EMS, Aramex, DHL — name and surname, physical address, phone number, order info.

We use these services to fulfill orders.

Payment systems — personal data entered during order placement.

When placing an order, users enter their payment information using the payment systems’ platforms.

6. Social Media Platforms
We have access to users’ data when they consume and engage with our content on social media. The data in question is provided by the user to the social media platform and is available publicly. Besides that data, we have access to analytical tools provided by social media platforms that allow us to analyze followers’ data to improve our communication, marketing and advertisement purposes, to analyze interests and behavior.

7. Cookies and Why We Collect Them
Cookie files are plaintext files stored by web browsers on users’ PCs. They contain a variety of data about recent site visits. Websites rely on cookies to save settings and preferences and load them upon repeat visits, e.g., information about viewed products, account settings, and shopping cart.

Our site uses cookies mainly for the following:

Identifying and authenticating a user.
Saving users’ settings and preferences.
Tracking usage statistics.
We use cookies to aggregate statistical information and user data to optimize our site and to present users with relevant marketing material.
We have no control over cookies set by third party services integrated into our pages, like social media services. They are controlled by the social media service and relate to their users’ ability to share content on this site.

We also use third-party cookies to perform cross-site tracking and give us the ability to advertise to users on other sites/channels.

Read more

8. How Long User Data Is Stored For
Every time we collect or process a user’s personal data, we only save it for as long as it is necessary to achieve the goal the data was collected for.

9. How We Protect User Data
We recognize the importance of protecting our users’ data and take all the necessary steps to ensure our users’ data is safe. To facilitate this, we use the most up-to-date and reliable technologies and update our security system regularly.

Here is an overview of our data protection system:

Personal data is stored in a database with several layers of protection;
Users’ passwords are stored in encrypted storage and we have no access to them;
Users’ personal data is protected from hacker attacks by our server software and the servers of third parties we share users’ data with;
Data transfers between our servers and our site’s users are encrypted to protect both parties from malware;
Our site is available through https technology;
Our security certificates are renewed regularly.
10. How to change, download or delete personal data
Any user may change, download or delete personal data entered into the registration forms on You can do this on your user page.


To do this, go to your user page and click edit.

You can download all your data formatted as a table for viewing. Alternatively, you can export it in machine-readable JSON format.


If you want to delete your personal data, go to your user page and click delete.
Be careful – this action is permanent and cannot be undone.

Users may opt out of receiving emails from Twonee by clicking Unsubscribe in the footer of any of our emails.

If you have any questions about your personal data or need help, please contact our support staff.

11. How to Get in Touch with Us Regarding Collection and Usage of Personal Data
Any user may change, download or delete personal data entered into the registration forms on You can do this in your user page:

to change the personal data, click edit
to delete the personal data, click delete
to download personal data, select download
If you have any questions about your personal data or need help, please contact our support staff.

You may also send correspondence to this address:

66 Uspenskaya street, of. 24
Odessa, 65045

Users may also reach us through social media.

Thank you!